Terms and Conditions

These terms govern access to and use of MetroBetz, operated under the domain metrobetz.casino. By creating an account or depositing funds, a player accepts these terms in full. Where a Pay n Play deposit is used, verification through the bank ID rail constitutes acceptance of these terms without a separate signup step.

1. Eligibility

Access is restricted to individuals aged 18 or older, or the legal gambling age in their jurisdiction if higher. MetroBetz reserves the right to request proof of age at any point and to suspend an account pending verification. Residents of jurisdictions where online gambling is prohibited are not permitted to register, and any account found to belong to a restricted jurisdiction will be closed with funds handled according to local regulatory guidance.

2. Account Rules

Each player may hold one account. Duplicate accounts, whether created deliberately or by accident, will be merged or closed at MetroBetz’s discretion, with bonus funds forfeited across duplicates. Account credentials are the player’s responsibility; MetroBetz is not liable for losses resulting from shared login details.

3. Deposits and Withdrawals

Deposits are processed through the methods listed on the Pay n Play and Payments pages. Withdrawal requests are subject to identity verification where required, and MetroBetz reserves the right to request additional documentation for withdrawals above €5,000 in a single transaction or where fraud indicators are present. Winnings are paid in the currency of the account, and MetroBetz does not charge a withdrawal fee, though third-party payment providers may apply their own charges outside MetroBetz’s control.

4. Bonus Terms

The welcome bonus and any ongoing promotions are governed by the terms published on the front page bonus terms table, which forms part of this agreement. In summary:

• Wagering requirement: 35x the bonus amount.
• Bonus expiry: 30 days from credit.
• Maximum bet while a bonus is active: €5 per spin or hand.
• Game contribution rates vary by category as published on the front page.

MetroBetz reserves the right to void bonus funds and associated winnings where a player is found to be exploiting a bonus through methods inconsistent with normal play, including but not limited to using bots, exploiting software errors, or coordinating with other players to guarantee an outcome.

5. Responsible Gambling

Deposit limits, loss limits, cool-off periods and self-exclusion are available from the account dashboard as described on the Support page. Increases to deposit limits are subject to a 24-hour cooling period. Self-exclusion requests cannot be reversed within the same day they are submitted.

6. Fair Play and Game Integrity

All games offered through MetroBetz use random number generators certified by independent testing laboratories, and return-to-player percentages are published on individual game pages where provided by the software studio. In the event of a verified technical malfunction, MetroBetz reserves the right to void affected rounds and refund stakes, in accordance with standard industry practice.

7. Account Suspension and Closure

MetroBetz may suspend or close an account where there is reasonable suspicion of fraud, money laundering, bonus abuse, or a breach of these terms. Where an account is closed for a confirmed breach, MetroBetz reserves the right to withhold bonus funds and related winnings. Players may close their own account at any time by contacting support, subject to the resolution of any pending withdrawals.

8. Limitation of Liability

MetroBetz is not liable for losses arising from circumstances outside its reasonable control, including internet outages, third-party payment processor delays, or software malfunctions caused by a player’s own device. Nothing in these terms limits liability for fraud or for matters that cannot be excluded under applicable law.

9. Changes to These Terms

MetroBetz may update these terms from time to time. Material changes affecting existing bonus terms or account rights will be communicated by email to registered players at least 14 days before taking effect. Continued use of the account after that period constitutes acceptance of the updated terms.

10. Disputes

Complaints not resolved through the standard support channels described on the Support page may be escalated to a senior agent, and unresolved disputes can be referred to the relevant licensing authority’s alternative dispute resolution service. Details of the specific service applicable to a player’s account are available from support on request.

11. Governing Law

These terms are governed by the laws of the jurisdiction under which MetroBetz’s operating licence is issued, without regard to conflict of law principles.

12. Promotions and Third-Party Offers

Any promotional offer advertised on affiliate sites, social media or through email marketing is subject to the specific terms published on the MetroBetz platform at the time of participation, regardless of how the offer was first advertised. Where a discrepancy exists between an external advertisement and the terms published on this site, the terms on this site take precedence. MetroBetz reserves the right to withdraw a promotion at any time before a player has opted in, and to amend forward-looking promotional terms with reasonable notice.

13. Intellectual Property

All branding, visual design, game titles licensed for display and platform software are the property of MetroBetz or its licensors. Nothing in these terms grants a player any right to reproduce, redistribute or create derivative works from the platform’s design, imagery or software beyond ordinary personal use of the service as intended.

14. Taxes

Players are responsible for understanding and complying with any tax obligations arising from gambling winnings under the laws of their country of residence. MetroBetz does not withhold tax on winnings unless required to do so by applicable law, and does not provide tax advice to players.

15. Severability

If any provision of these terms is found unenforceable by a court or regulator of competent jurisdiction, the remaining provisions continue in full effect, and the unenforceable provision is replaced with one that most closely reflects its original intent within the bounds of applicable law.

16. Contact

Questions about these terms can be directed to support@metrobetz.casino, or through the live chat channel described on the Support page. Formal legal notices should be sent to the registered address listed in the licensing authority’s public register for MetroBetz’s operating licence.